Frequently Asked Questions
General Questions
Where is NEPA Secure Storage located?
NEPA Secure Storage is located at 30 Louis Schiavo Drive in Hazle Township, PA, just minutes from the heart of Hazleton and conveniently accessible from Route 309 and the Airport Beltway.
What areas do you serve?
We serve residents and businesses throughout Hazleton, Hazle Township, Drums, Conyngham, Freeland, West Hazleton, and the surrounding NEPA area.
Is NEPA Secure Storage a manned facility?
No. NEPA Secure Storage is an unmanned facility. Our rental process is designed to be simple and contactless, allowing customers to reserve and rent storage units online.
What are your access hours?
Facility access hours are 6:00 AM to 10:00 PM daily.
How do I contact NEPA Secure Storage?
For the fastest response, please email support@nepasecurestorage.com or complete the contact form on our website. You may also call 570-599-8311.
Rentals & Reservations
How do I reserve a storage unit?
You can reserve a storage unit directly through our website using our simple online reservation system.
Do I need to visit the office to rent a unit?
No. Our process is contactless and can be completed online.
Are rentals month-to-month?
Yes. Storage rentals are offered on a month-to-month basis.
What unit sizes are available?
NEPA Secure Storage offers a wide range of unit sizes, including drive-up, drive-thru, and interior climate-controlled units.
How do I know what size unit I need?
Our website includes unit sizes and pricing to help you choose the right fit. If you need help deciding, please contact us by email or through the contact form.
Unit Types
Do you offer climate-controlled storage units?
Yes. We offer interior climate-controlled storage units designed to help protect belongings from extreme temperature changes.
What can I store in a climate-controlled unit?
Climate-controlled units are ideal for furniture, electronics, documents, household goods, business inventory, seasonal items, and other belongings that may benefit from a more stable environment.
Do you offer drive-up units?
Yes. Drive-up units are available for customers who want convenient vehicle access directly to their storage unit.
Do you offer drive-thru units?
Yes. Select units offer drive-thru access, making loading and unloading even more convenient.
Are all units ground-level?
Yes. All of our storage units are located on the ground level, making move-in and move-out simple and convenient.
Security & Access
Is the facility gated?
Yes. The facility is fully fenced and gated.
Does the facility have security cameras?
Yes. NEPA Secure Storage has 24/7 security camera coverage.
Can I access my unit 24/7?
No. Access hours are 6:00 AM to 10:00 PM daily.
Payments & Account Management
Can I pay my bill online?
Yes. Customers can manage their account and make payments online.
Do you offer autopay?
Yes. Autopay is available for added convenience.
What payment methods do you accept?
We accept all major credit cards and ACH payments. Debit may also be used.
Will I receive payment reminders or invoices?
Customers may receive account notifications and payment reminders electronically.
Moving & Storage Tips
Can moving trucks access the facility?
Yes. The facility is designed to provide convenient access for vehicles, including moving trucks.
How should I prepare items for storage?
Use sturdy boxes, label items clearly, cover furniture, and avoid storing prohibited or hazardous materials.
Prohibited Items
What items are not allowed in storage units?
Customers may not store hazardous materials, flammable liquids, explosives, illegal items, perishable food, live animals, or anything that could create a safety or nuisance issue.
Can I live or work out of my storage unit?
No. Storage units may not be used as living spaces, offices, workshops, or places of business operations.
Support
What should I do if I need help after renting a unit?
Please email support@nepasecurestorage.com or complete the contact form on our website for the fastest response.
What if I need access outside normal access hours?
Our standard access hours are 6:00 AM to 10:00 PM daily. If you require additional flexibility, please contact our team.
Who should I contact for billing or account questions?
Please email support@nepasecurestorage.com or submit the contact form on our website.